General

The general part of the ITSMF Benchmark is all about the parties involved and what is done when.

 

Customer details:

We need to know what country and sector you are in, what currency you use, how many users, desktops and IT staff you employ, how many hours one Full Time Equivalent is counted in your organisation etc

 

Consultants detail:

Who is the consulting organisation to assist you in this benchmark and who is the lead-onsltant.

 

Benchmark details:

What does the planning look like in actual dates.