Committee
The Benchmarking Committee was originally a group of specialist in their area who understand the importance of creating a common standard in assessments and benchmarks of IT Service management organisations. Their main goal was to create and maintain an international, independent and detailed benchmarking environment of high quality for objective quality and cost measurement of IT Service organisations.
The current committee (2010):
- Jung Il van der Tweel - INQA (Chairman)
- Jan Sonneveld - Q-monitor (Secretary; model & database)
- Arjen Droog - Aranea (Marketing)
- Henri Kroon - YACHT (Sourcing)
- Tony Verlaan - Getronics (Customer Satisfaction Surveys)
- Jan-Hein Boll - NedStars (Software)
- Peter Blom - Synova
- Geert Gorselé - ASML
- Leo van Selm - Vaseom
- Peter de Koe - UWV
- Rik Megens - ITSM PA